Brass & Pearl

Legal

Privacy Policy

Effective date:

Policy Overview

Brass & Pearl is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you interact with our restaurant, particularly for reservations and event bookings. We operate as a physical venue in Sydney, Australia, and do not engage in online gambling or collect financial data.

The policy applies to all personal information collected through our website, phone, email, or in person. It is effective as of .

Information We Collect

We collect personal information that you voluntarily provide when making a reservation or booking an event. This may include your name, contact details, and any preferences or requirements you share with us.

  • Name and contact information — email address and phone number.
  • Reservation details — date, time, party size, and special requests.
  • Event booking information — event type, number of guests, and any dietary or accessibility needs.
  • Communications — emails or messages you send to us through our website.

We do not collect financial data or online gambling data.

How We Use Your Information

We use your personal information to manage reservations and event bookings, communicate with you about your visit, and improve our services. We do not use your information for any purpose unrelated to our venue operations.

  1. To confirm and manage your reservation or event booking.
  2. To respond to your inquiries and provide customer support.
  3. To accommodate special requests, such as dietary requirements or accessibility needs.
  4. To send you important updates about your booking, such as confirmation or changes.
  5. To comply with legal obligations, such as record-keeping requirements.

We do not use your information for marketing unless you explicitly consent.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers who assist us in operating our restaurant, such as reservation management systems, and only to the extent necessary to provide those services.

Service providers are contractually obligated to protect your information and use it only for the services they provide to us. We may disclose information if required by law or to protect the rights, property, or safety of Brass & Pearl, our guests, or others.

We do not transfer personal information outside of Australia unless necessary for the provision of services, in which case we ensure appropriate safeguards are in place. We do not share financial data or online gambling data.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure storage, access controls, and regular review of our data practices.

  • Personal information is stored on secure servers with restricted access.
  • We use encryption for data transmission where appropriate.
  • Our staff are trained on privacy and data protection obligations.
  • We regularly review our security practices to address new threats.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. After that period, your information is securely deleted or anonymised.

Reservation records are typically retained for a period consistent with business and legal needs. Event booking information is retained for the duration of the event and any follow-up period. You may request deletion of your information at any time, subject to legal obligations.

Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also object to or restrict certain processing activities. To exercise these rights, please contact us using the details provided below.

  • Right to access — request a copy of the personal information we hold about you.
  • Right to correction — ask us to correct inaccurate or incomplete information.
  • Right to deletion — request that we delete your personal information, subject to legal exceptions.
  • Right to object — object to processing based on legitimate interests.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.

Material changes will be highlighted on this page, and the effective date at the top of the policy will be updated accordingly.